Joykoko offers money-back guarantee if the item is not as described. You can get a refund 15 days after the claim process finishes. With ‘Free Return’ service, you get 15 days to decide if you want to keep or return the item. Items can be returned in the U.S., Canada, Australia, UK, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel. Joykoko will refund your money once the local warehouse confirms receipt of your returned parcel. The service is available in the UK, U. S. and Canada, but not all countries have Free Return service. The UK does not have the same ‘right to return’ as other countries, so refunds may not be available for UK customers . The company does not offer a cash-back refund for international customers. The refund will be made to you once we confirm receipt of the returned parcel which meet the conditions.

Not all products on Joykoko.com shop include the Free Return service. Returning packages via a designated local return service point or via a door-to-door pickup service is free. At present, this service is limited to products from participating Italian sellers only. With ‘Local Return’ service, you could get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item. The return shipping costs to the designated Local Return address are borne by the buyer. The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. In most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller). In the UK, you will have to pay the full price for the item to be returned.