Joykoko’s Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within [number of business days].

State whether or not shipments or deliveries occur on weekends or holidays. Communicate what the customer should expect if your company is experiencing a high volume of orders, and if they should expect any delays. Let them know how you will communicate these changes.
Shipping rates and delivery estimates
Customize the following: Shipping charges for your order will be calculated and displayed at checkout.

Shipment method
Free Shipping
EMS Shipping
FedEx Standard

These shipping services prices may change at anytime and, shipping location limitations, and delivery delays may occur.

Shipment confirmation and order tracking
It is important you know yourshipment confirmation and tracking number. You can request for these information if you cannot find it.

Customs, duties, and taxes
Joykoko is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Joykoko is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. It is the customer responsibility to check the full details what they are buying, images, etc before ordering.

International Shipping Policy
Our shipping services may ship to Europe and other countries. Do check this information when buying any item on shop.

Returns Policy
Please check our refund policy.

For more information, email support or our help center